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01
Service philosophy
In the continuous practice, summing up the experience, gradually forming, to meet the customer's service concept, specifically for 'customer first, fast, accurate, comprehensive, innovative.'
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02
Customer first
All customers are supreme and the beliefs and principles of the Han people are marked by persistence. From the customer's product, system, service solution design, review, implementation, evaluation and after-sales service activities, in order to protect the interests of customers as a premise, from the customer's point of view to consider each problem to solve all problems, It is our responsibility to meet customer needs.
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03
Pledge
6 x 8 hours per week quick call response
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04
Full service
“The urgency of the customer, think of what the customer thinks”, the technology is considering this issue, emphasizing the awareness of advancement, not only considering the actual situation and the characteristics of the customer's needs, but also considering the development needs and development trends of the customer, such as the characteristics of the organization. , personnel quality, geographic location, climatic conditions, financial budget, network technology, network development trends. When the market environment changes, it will take the initiative to adapt to the changing environment of technology to provide customers with products and services to achieve solutions.
In order to better understand the needs of customers
Easier to communicate with customers
Easier to solve problems for customers
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05
Innovation
Soncci Technology believes that “there is no best, only better”, the goal of constantly innovating technology, only continuous innovation can truly support the sustainable development of the company and enable customers to support the core business of the customer. In the fierce market competition, but not too much to meet the individual needs of technical customers, summed up the advanced experience of the same industry, and according to the international trend of development, continue to develop more suitable products, more personalized products, services and application solutions. Demand.
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06
Accurate
In a variety of ways, it is necessary to accurately understand the communication, negotiate with the customer, and formulate the actual situation in line with the operation of the project. After the implementation of the program, it is necessary to understand the operating status of the system, when there are potential defects, or the company provides accurate solutions.
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07
Maintenance cost
Soncci is a typical domestic system for business integration projects. In addition to actively adopting products from well-known domestic and foreign manufacturers, Shenzhen Soncci Technology Co., Ltd. actively adopts domestic companies to obtain patented products, resulting in maintenance costs that can be profitable to customers. Achieve a win-win result.
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08
Technical strength
The company has its own production and R&D team and system maintenance team. It is constantly researching and has the technical strength platform and technical solutions with distinctive features.
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09
Fast
“Fast” is a commitment to customers, establish a customer information database and a rapid response mechanism to understand the actual needs of customers in the shortest and most reasonable time, and provide comprehensive solution operability. Especially for customers in Shenzhen, you can feel fast.